Shipping & Return

Same Day Shipping

Cut off times ( Central Time USA)

PARCEL

  • UPS Next Day Air 3:00pm
  • UPS 2nd Day Air 3:00pm
  • UPS 3rd Day Select 3:00pm
  • UPS Ground 3:00pm

LTL

  • Parts/Components/Attachments that need to ship truck freight will ship out the following business day.

GENIE

  • If ordering genuine Genie parts that have to ship directly from Genie, shipping cutoff is 12 PM CST

FREE SHIPPING ORDERS

Please note: Orders eligible for our complimentary shipping service may experience a processing period of 3-5 days prior to dispatch. This allows us to carefully select the most efficient shipping route for your order, ensuring a seamless delivery experience.

Returns

How do I return an item?
Parts may be returned within 30 days from the date the parts were received. All returns are subject to a 15% restocking fee unless a replacement part is ordered during the return process.

Return requests may be submitted over the phone by calling 515-232-8456 and dialing in to the parts department or by sending an email to help@brownsheavyequipment.com with your order or invoice number along with the part you are wanting to return.

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