Help & FAQs

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Parts may be returned within 30 days from the date the parts were received. All returns are subject to a 15% restocking fee unless a replacement part is ordered during the return process. Return requests may be submitted over the phone by calling 515-232-8456 and dialing in to the parts department or by sending an email toHelp@brownsheavyequipment.comwith your order or invoice number along with the part you are wanting to return.

Refunds are processed within 7 days from when we receive the item(s).