Help & FAQs

We can only cancel orders that have not yet been processed. If your order was placed outside of business hours and hasn’t been processed, please contact us as soon as possible.

Once an order has been processed, it cannot be canceled. If you still wish to return the parts after receiving them, contact us first for a Return Merchandise Authorization (RMA) number.

Please note we do not provide free return shipping.Email help@bheliftparts.com or call 800-723-5460 for assistance.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

If you are a sales tax-exempt customer and notice that sales tax is being applied to your orders, we can assist in removing the tax from your account for future purchases. To update your account, please email us at help@bheliftparts.com with the following information:

1. The email address associated with your account.
2. A copy of your sales tax exemption certificate.

Once we receive and verify your documentation, we will update your account to ensure sales tax is no longer applied to your orders. We value your business and want to make your ordering experience as smooth as possible.

We currently ship orders within the United States.In some instances, we can ship to Canada, but not through our online store.

If you’re in Canada, please email help@bheliftparts.com or call 800-723-5460 with the parts you’re interested in and your shipping details.

Our team will review your request and let you know what options are available.

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge).

Parts may be returned within 30 days from the date the parts were received. All returns are subject to a 15% restocking fee unless a replacement part is ordered during the return process. Return requests may be submitted over the phone by calling 515-232-8456 and dialing in to the parts department or by sending an email to Help@brownsheavyequipment.com with your order or invoice number along with the part you are wanting to return.

Refunds are processed within 7 days from when we receive the item(s).