Terms and Conditions
Welcome to BHE Lift Parts (“we,” “us,” or “our”). By accessing or using our website at https://www.bheliftparts.com (the "Website"), including making any purchases, you agree to comply with these Terms and Conditions ("Terms"). Please read them carefully. Your continued use of our Website indicates your acceptance of these Terms, along with our Privacy Policy.
1. Acceptance of Terms
By using our Website, you agree to abide by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, please refrain from using the Website.
2. Modifications to Terms
We reserve the right to update or modify these Terms at any time without prior notice. It is your responsibility to review these Terms periodically. Your continued use of the Website after any modifications constitutes your acceptance of the changes.
3. Use of the Website
The Website is for personal, non-commercial use only. You may not use it for any unlawful or unauthorized purposes and must comply with all applicable laws and regulations.
4. Product Information
We strive to provide accurate and up-to-date information about our products, including descriptions, pricing, and availability. However, we do not guarantee the accuracy of this information and reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information without prior notice.
5. Ordering and Payment
When placing an order on our Website, you are making an offer to purchase the products in your cart. We reserve the right to accept or decline your order for reasons including product availability, pricing errors, or suspicion of fraudulent activity. Payment is processed securely through our gateway, and we accept major credit cards and PayPal. Payment is required at the time of purchase.
6. Shipping and Returns
Shipping
Shipping options and associated costs are available at checkout. Orders are processed during standard business hours, and any orders placed after 3 pm CST may be processed on the next business day. Accurate shipping information is essential, as we are not responsible for delays caused by incorrect information.
Returns
We accept returns on most new and unused parts within 30 days of delivery. Returns are subject to a 15% restocking fee, and the customer is responsible for return shipping.
All returned parts must be:
- New and unused
- In original packaging
- In resalable condition
Returns must be approved before being sent back.
Manufacturer Direct Ship Parts
Many of the parts we sell ship directly from the manufacturer’s warehouse. These items are subject to the manufacturer’s return policies, which may differ from our standard return policy.
Depending on the manufacturer, some parts may:
- Not be eligible for return
- Have higher restocking fees
- Require manufacturer approval before return
- Only be returned under specific conditions
If a manufacturer does not allow a part to be returned to their warehouse, we may offer to accept the return into our own inventory, which may require a higher restocking fee (typically up to 25%).
Non-Returnable Items
Certain parts are commonly non-returnable, including but not limited to:
- Electrical components (ECUs, controllers, modules)
- Programmed or programmable electronics
- Seal kits once opened
- Service or maintenance kits
- Batteries
- Special order parts
- Rare or non-stock manufacturer items
- Large body components (hoods, panels, etc.)
Return eligibility may vary by manufacturer.
Questions About Returns
If you are unsure whether a part is returnable, please contact us before purchasing and we will be happy to check with the manufacturer.
Due to the large number of manufacturers we work with and varying policies, we cannot guarantee that every part is returnable.
7. Warranties and Disclaimers
- Parts Warranty: Manufacturer warranties may apply to specific parts. Please consult the warranty documentation or contact us for details.
- Disclaimer of Liability: BHE Lift Parts and its affiliates are not liable for damages arising from the use of parts sold, including but not limited to incidental, consequential, or punitive damages.
8. Intellectual Property
All content on the Website, including text, images, logos, and trademarks, is our property or licensed to us and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, display, or create derivative works from any content on the Website without our express written consent.
9. Limitation of Liability
In no event shall BHE Lift Parts, its affiliates, or employees be liable for direct, indirect, incidental, special, or consequential damages arising out of or related to your use of the Website or any products purchased through it.
10. Governing Law
These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles.
11. Contact Us
For any questions or concerns about these Terms or the Website, please contact us at help@brownsheavyequipment.com.
By using our Website, you acknowledge that you have read, understood, and agree to these Terms and our Privacy Policy. Thank you for choosing BHE Lift Parts for your heavy equipment needs.
